We have been experiencing a flurry of RFPs regarding out outsourcing product and from this we are learning a lot about the current environment. Speaking frankly we have been challenged on price consistently. Not surprising in this economy, however, on a post mortem I don't think we are ensuring that our services are being compared on an apples to apples basis.
Componentization of services versus an End to End process are very different and need to be compared appropriately. For the prices we are seeing people must be getting components, but think they are getting end to end.
Visit our website for more on our outsourcing services.
http://www.mdsolutionsllc.net/content/services/
Thursday, August 27, 2009
Friday, August 21, 2009
Professional Services
Most people dread using professional services of a vendor to implement software and I can understand. If the professional services estimate is driven by the sales process it can be exaggerated either up or down. And in today's cost conscience environment it is most likely down. In my opinion this situation jeopardize the success of an implementation! Sales folks will cut the estimate to hopefully find the price point that will entice the prospect to buy the software, regardless of the ultimate outcome of the project.
There is not getting around the fact that you will need professional services to implement complex, mission critical software, however, you needn't overpay for those services. I would say that with a little due diligence there are plenty of competent firms (read non-vendor) that can guide you through the sales (most critical!) and then implement and train with great success.
For example, our firm is a Certified Service Provider for a vendor
we were former employees. We can guide people through the sales
process and and implement easily.
While the vendor generally views prospects as a "transaction", we view the prospect as a relationship that needs to be cultivated for the long-term. We know that if we do a good job we can have this firm as a client for as long as they use the software. Most vendors will talk the "relationship" talk, but walk the "transaction" walk.
Visit our website to see how we can help you with your RFP or upgrade. We work specifically with Advent platform of products, Axys, Moxy, APX, Qube, DTCC, REX, ACD, DataExchange, you name it.
www.mdsolutionsllc.net
Most people dread using professional services of a vendor to implement software and I can understand. If the professional services estimate is driven by the sales process it can be exaggerated either up or down. And in today's cost conscience environment it is most likely down. In my opinion this situation jeopardize the success of an implementation! Sales folks will cut the estimate to hopefully find the price point that will entice the prospect to buy the software, regardless of the ultimate outcome of the project.
There is not getting around the fact that you will need professional services to implement complex, mission critical software, however, you needn't overpay for those services. I would say that with a little due diligence there are plenty of competent firms (read non-vendor) that can guide you through the sales (most critical!) and then implement and train with great success.
For example, our firm is a Certified Service Provider for a vendor
we were former employees. We can guide people through the sales
process and and implement easily.
While the vendor generally views prospects as a "transaction", we view the prospect as a relationship that needs to be cultivated for the long-term. We know that if we do a good job we can have this firm as a client for as long as they use the software. Most vendors will talk the "relationship" talk, but walk the "transaction" walk.
Visit our website to see how we can help you with your RFP or upgrade. We work specifically with Advent platform of products, Axys, Moxy, APX, Qube, DTCC, REX, ACD, DataExchange, you name it.
www.mdsolutionsllc.net
Tuesday, August 11, 2009
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