Most people dread using professional services of a vendor to implement software and I can understand. If the professional services estimate is driven by the sales process it can be exaggerated either up or down. And in today's cost conscience environment it is most likely down. In my opinion this situation jeopardize the success of an implementation! Sales folks will cut the estimate to hopefully find the price point that will entice the prospect to buy the software, regardless of the ultimate outcome of the project.
There is not getting around the fact that you will need professional services to implement complex, mission critical software, however, you needn't overpay for those services. I would say that with a little due diligence there are plenty of competent firms (read non-vendor) that can guide you through the sales (most critical!) and then implement and train with great success.
For example, our firm is a Certified Service Provider for a vendor
we were former employees. We can guide people through the sales
process and and implement easily.
While the vendor generally views prospects as a "transaction", we view the prospect as a relationship that needs to be cultivated for the long-term. We know that if we do a good job we can have this firm as a client for as long as they use the software. Most vendors will talk the "relationship" talk, but walk the "transaction" walk.
Visit our website to see how we can help you with your RFP or upgrade. We work specifically with Advent platform of products, Axys, Moxy, APX, Qube, DTCC, REX, ACD, DataExchange, you name it.
www.mdsolutionsllc.net
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